Terms & conditions
1.1 Hello and welcome to Play Verto Global Ltd. We are Play Verto Global Ltd ("we", "us" and "our") a company registered in England and Wales. Our company registration number is 10373016.
1.2 You may request our Services online (by Sending us a contact form) or by way of direct contact with us. In the event that you make direct contact, we will prepare a set of commercial terms that define the fees and any other related information ("Commercial Terms"). An agreement will be formed on the earliest of your signed copy agreement or use of the Services. We will accept your offer by providing you with a confirmation email ("Confirmation Email") at which point a binding agreement will be formed. We may reject your request without giving a reason. In the event of a conflict between the Confirmation Email and the Terms and Conditions, the Terms and Conditions shall take precedence unless explicitly agreed in the Confirmation Email.
1.3 This Agreement is effective on the Effective Date (as defined in our Commercial Terms on the date on which we send the Confirmation Email) and is entered into between Play Verto Global Ltd and the entity whose details are set out in the Commercial Terms or the Confirmation Email (the "Client", "you" and "your"). The Agreement consists of these Play Verto Global Ltd Terms and Conditions, and the Confirmation Email or the Commercial Terms (collectively, the "Agreement").
2.1 We will:
(a) act in good faith towards you and not allow our interests to conflict with the duties we owe to you under this Agreement and the law;
(b) not pledge your credit;
(c) comply with your reasonable instructions relating to Verto and parameters which you may set in respect of any Individual choosing a Verto;
(d) communicate to you all necessary information available to us in respect of our duties under this Agreement;
(e) maintain and operate appropriate operating and administrative systems to ensure the proper performance of our duties under this Agreement;
(g) provide such liaison and support services as you may reasonably request.
2.2 Our services will be carried out with reasonable skill and care.
2.3 We will not describe ourselves or hold ourselves out or permit ourselves to be held out as being your general agent or otherwise associated with you except as your agent under this Agreement. Except as authorised in writing or implied by statute we will not make any warranty or representation or do any other acts in the Client's name or on your behalf.
2.4 We reserve the right to cancel or refuse to purchase Resources:
(a) that are either against any law, regulation or code
(b) that are either against Play Verto Global Ltd's acceptable use policy (as in force and/or updated from time to time); or
(c) that the Individual does not have sufficient Play Verto Global Ltd to order (unless the Individual chooses to send Play Verto Global Ltd to their own personal account); or
(d) if you have breached this Agreement in any way. For completeness, Individuals cannot exchange a Resource or Play Verto Global Ltd for any form of currency or goods that are not considered Resources. You will ensure that you inform all Individuals of this information.
3.1 We will:
(a) comply with all applicable laws, statutes and/or regulations relating to anti-bribery and anti-corruption including but not limited to the Bribery Act 2010 ("BA 2010");
(b) not engage in any activity, practice or conduct which would constitute an offence under sections 1, 2 or 6 of the BA 2010 if such activity, practice or conduct had been carried out in the UK;
(c) promptly report to you any request or demand for any undue financial or other advantage of any kind received by us in connection with the performance of this Agreement.
3.2 We will ensure that any person associated with us who is performing Services in connection with this Agreement does so only on the basis of a written contract which imposes on and secures from such person terms equivalent to those imposed on the Agent in this clause 4 ("Relevant Terms"). We will be responsible for the observance and performance by such persons of the Relevant Terms.
4.1 Our Fee is:
(a) calculated as a percentage of the Play Verto Global Ltd you send; and/or
(b) calculated per user licence of the Platform (as set out on sign up and/or in the Confirmation Email); and 50% of the total fee, is payable in advance, based on whatever deliverable we associate with it We operate in this way to give us the flexibility to process an Individual's request by either developing new feature needed covering the cost of initial development internally. The second invoice should come after completion of the module and should reference the deliverables completed and the amount due.
4.2 Subject to clause 19.7, the Fee represents our entire compensation for the Services performed on your behalf. We are not entitled to further compensation or reimbursement unless you choose to send more Play Verto Global Ltd via the Platform.
4.3 The Fee payable under this Agreement is exclusive of any value added tax or other applicable sales tax, which shall be added to the sum in question.
4.4 If you fail to make any payment due to us under this Agreement by the due date for payment, then you shall pay interest on the overdue amount at the rate of 4% per annum above Barclays Bank plc's base rate from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. You shall pay the interest together with the overdue amount.
4.5 Payments will be made to us in British Pound Sterling (GBP) or other such currency at our sole discretion which may be set out on the Platform or otherwise.
4.6 All quotes provided to the client are valid for 14 days before subject to re-evaluation.
4.7 Once the client has signed off their Verto. Any amendment will have fees attached them.
4.8 Our Platform allows you to see how Individuals answered quested based upon the agree questions. You can request this report at any time, by contacting your Account Manager, which will be set out in the Commercial Terms or Confirmation Email.
5.1 You agree to act dutifully and in good faith in relation to your activities with us. In particular you agree to:
(a) provide us with any necessary documentation in respect of and in relation to the Verto to enable us to carry out our duties; and
(b) provide us with any information necessary for the performance of our duties.
6.1 We will provide you with a consultation where it gives both parties the opportunity to gather as much information as possible into what your wants and needs are surrounding the data you want to collect.
6.2 We will deliver you the client a question sheet, in the form of an excel outlining a list of suggested questions. That does not exceed the length agreed in the “Commercial Terms”. These will be subject to you, the client to review and make suggested amendment you would like to make. You will have one attempt at make these amendments. Unless specified in the “Commercial Terms”
6.3 Once questions have been approved, we will provide you with a sample of the Verto game including you questions. So you can review the gamification experience. You will then get to one more opportunity to review the Verto and make your amendments. Amendment to questions are not limited. However you only have two opportunities to amend your question.
7.1 You are solely responsible for the activity that occurs on your account, and it's your sole responsibility to protect your password from unauthorised use. You must treat such information as confidential and must not reveal it to anyone else. You are responsible for all activities that occur under your log-on ID. You must notify us immediately of any breach of security or unauthorized use of your account. Unless you notify us of any such risk in writing, any activities that occur using your log-on ID will be treated as if they were carried out by you.
7.2 You agree that you will not solicit, collect or use the login credentials of other users. Additionally, you may never use another's account without permission. We reserve the right to disable any log-on ID, at any time, if in our opinion you have failed to comply with any of the provisions of this Agreement or, if any details you provide for the purposes of registering as a user, prove to be false.
7.3 We reserve the right to reclaim user names or Groups that become inactive or on behalf of businesses or individuals that hold legal claim or trademark in those usernames.
8.2 We may provide support and troubleshooting services in respect of the Services ("Support Services") including a question and answer section to help Individuals or the Client set up their account. You acknowledge and agree that our provision of the Support Services shall be conditional upon your promptly providing all reasonable assistance, information and decision-making as reasonably required by us from time to time, which you agree to give. You will provide prompt feedback to us, at your reasonable request. We may, on prior notice to you, make changes to the Support Services, provided that such changes do not have a material adverse effect on the your business operations.
8.3 We will issue modifications in relation to the Platform where appropriate by way of a local fix or patch of the Platform or another suitable solution in our absolute discretion. We reserve the right to charge in respect of any modification, new release and/or new version in respect of the Platform and Services.
8.4 We will have no obligation to provide Support Services where faults arise from misuse or incorrect use of the Platform, use of the Platform in combination with equipment or software not designated by us for use with the Services and/or Platform, relocation or installation of the Platform, by anyone other than us, operator error and/or otherwise at our reasonable justification.
8.5 It is your responsibility to ensure that you have the equipment of appropriate specification and Internet connection to enable you to access the Services. You acknowledge that you are responsible for all charges for Internet access (including mobile data usage) charged by your Internet provider.
8.6 We cannot guarantee the continuous, uninterrupted or error-free operability of the Services. There may be times when certain features, parts or content of the Services, or the entire Services, become unavailable (whether on a scheduled or unscheduled basis) or are modified, suspended or withdrawn by us, in our sole discretion, without notice to you. You agree that we will not be liable to you or to any third party for any unavailability, modification, suspension or withdrawal of the Services, or any features, parts or content of the Services.
8.7 We may, from time to time, with or without prior notice, temporarily suspend the operation of any Services (in whole or in part) for repair or maintenance work or in order to update or upgrade any contents, features or functionality.
8.8 We may have to suspend the Services to:
(a) deal with technical problems or make minor technical changes; or
(b) update the Services to reflect changes in relevant laws and regulatory requirements.
8.9 We make no warranty that the Services will meet your requirements or be available on an uninterrupted, secure or error-free basis. We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability of any Recommendation.
9.1 "Content" means text, graphics, video,images, and information or other materials that are posted, generated, uploaded, provided or otherwise made available through the Services; and (ii) "User Content" means any Content that users (including you) provide to be made available through the Services. Content includes without limitation User Content.
9.2 Content is provided to you "as is". You understand that when using the Services, you will be exposed to Content from a variety of sources, and that we are not responsible for the accuracy, timeliness, completeness, reliability, usefulness or intellectual property rights of or relating to such Content.
9.3 You must only use the Services and anything available from the Services for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates.
9.4 As part of the Services, we may, from time to time, allow you to upload user-generated content such as a profile photo ("User Content Areas"). We do not control the material submitted to User Content Areas, nor are User Content Areas actively moderated.
9.5 You represent and warrant that you own all your User Content or you have all rights that are necessary to grant us the license rights in your User Content under this Agreement. You also represent and warrant that your User Content will not infringe, misappropriate or violate a third party's intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
9.6 You understand and agree that any User Content you submit will be publicly available. You can remove your User Content by specifically deleting it. Deletion will not terminate the User Content License (as defined). We’re not responsible or liable for the removal or deletion of (or the failure to remove or delete) any of your User Content.
9.7 Whilst we do not pre-screen User Content, we reserve the right to delete, edit or modify any User Content submitted by you at any time without notice to you.
9.8 Complaints about the content of any User Content must be sent to
10.1 You agree not to do any of the following:
(a) copy, translate, modify, adapt or create derivative works from the Service;
(b) create Internet "links" to the Service or "frame" or "mirror" any Content on any other server or wireless or Internet-based device;
(c) attempt to discover or gain access to the source code for the Platform or reverse engineer, modify, decrypt, extract, disassemble or decompile the Platform (except strictly to the extent that you are permitted to do so under applicable law in circumstances under which we are not lawfully entitled to restrict or prevent the same), including in order to:
(i) build a competitive product or service;
(ii) build a product using similar ideas, features, functions or graphics of the Service; or
(iii) copy any ideas, features, functions or graphics of the Service;
(d) attempt to interfere with the proper working of the Service or Platform and, in particular, must not attempt to circumvent security, licence control or other protection mechanisms, or tamper with, hack into or otherwise disrupt the Service or Platform or any associated website, computer system, server, router or any other internet-connected device;
(e) obscure, amend or remove any copyright notice, trade mark or other proprietary marking on, or visible during the operation or
(f) use of the Service or Platform;
(i) upload, store, post, email, transmit or otherwise make available any content that infringes any intellectual property rights or data protection, privacy or other rights of any other person, is defamatory or in breach of any contractual duty or any obligation of confidence, is obscene, sexually explicit, threatening, inciteful of violence or hatred, blasphemous, discriminatory (on any ground), knowingly false or misleading, or that does not comply with all applicable laws and regulations or is otherwise objectionable or prohibited as set out in any acceptable use policy published online through the Service, as updated by us from time to time ("Prohibited Content");
(ii) impersonate any person or entity or otherwise misrepresent the Client's relationship with any person or entity;
(iii)engage in any fraudulent activity or further any fraudulent purpose;
(iv) provide material support or resources (or to conceal or disguise the nature, location, source, or ownership of material support or resources) to any organisation(s) designated by the government of the United Kingdom or any foreign government as a foreign terrorist organisation;
(v) "stalk" or otherwise harass another person;
(vi) provide false identity information to gain access to or use the Service;
(vii) attempt to gain unauthorised access to the Platform or the Service or its related systems or networks; and/or
(viii) collect or store personal data about other users in connection with the prohibited conduct and activities set out in clauses 13.1(f)(i) to (vii); and shall not permit any Individual or other third party to do any of the foregoing.
10.2 We reserve the right, but are not obligated, to remove or disable access to any Content, at any time and without notice, including, but not limited to, if we, at our sole discretion, consider any Content to be objectionable or in violation of this Agreement. We reserve the right to terminate your account and your access to and use of the Services if we determine, in our sole discretion, that your User Content is objectionable or in violation of this Agreement. We have the right to investigate violations of this Agreement or conduct that affects the Services. We may also consult and cooperate with law enforcement authorities in respect of users who violate the law.
11.1 The Services may contain links to third-party websites or resources. We provide these links only as a convenience and are not responsible for the content, products or services on or available from those websites or resources or links displayed on such websites and do not guarantee that they will be continuously available. You acknowledge sole responsibility for, and assume all risk arising from, your use of any third-party websites or resources. The fact that we include links to such external websites does not imply any endorsement of or association with their operators or promoters.
12.1 As part of the Services, you may (if enabled) receive push notifications, text messages, alerts, emails or other types of messages directly sent to you outside or inside the apps providing the Services ("Push Messages"). If you decide to enable such Push Messages, you agree to receipt of communications from us via the Push Messages. You have control over the Push Messages settings and can opt in or out of these Push Messages through the Services (with the possible exception of infrequent, important service announcements and administrative messages). Please be aware that third party messaging or data fees may occur relating to these Push Messages depending on the plan you have with your wireless carrier.
13.1 "Intellectual Property Rights" means patents, patentable rights, copyright, design rights, utility models, trade marks (whether or not any of the above are registered), trade names, rights in domain names, rights in inventions, rights in data, database rights, rights in know-how and confidential information, and all other intellectual and industrial property and similar or analogous rights existing under the laws of any country and all pending applications for and right to apply for or register the same (present, future and contingent, and including all renewals, extensions, revivals and all accrued rights of action).
13.2 Except as expressly provided in this Agreement, nothing in this Agreement will give and/or transfer either party any right and/or ownership in respect of any Intellectual Property Rights owned by the other or the goodwill associated with them, and neither party may use any corporate, trading or brand name, trade mark or logo of the other party, without the prior written consent of the other. Any goodwill arising from the use of a party's trade mark under this Agreement will belong to that party.
13.3 We and our licensors remain the sole and exclusive owners of all Intellectual Property Rights and other rights in and to the Platform and Services, and all Intellectual Property Rights, works, tools, products, documentation, information, data and other material (including software, designs and specifications) that we use and/or make available to you in connection with the Platform and/or the performance of the Services under this Agreement (“Our Materials”). Except as expressly permitted by this Agreement, you may not use any of our Intellectual Property Rights without our prior written consent.
13.4 You shall promptly bring to our attention any improper or wrongful use of any of our Intellectual Property Rights which comes to your notice.
13.5 You hereby grant to us and our affiliates a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable license, with the right to grant sublicenses, to access, use, copy, reproduce, modify, adopt, create derivative works based upon, distribute, publish, translate, publicly display, publicly perform, view, download, and print your User Content (in whole or in part) in connection with operating and providing the Services and Content, in any and all form of media or technology now existing or hereafter developed.
13.6 We may use the Client's trademarks, trade names and logos within the scope of this Agreement and in your sole interest. Our right to use your trademarks, trade names or logos as provided for under this clause shall cease immediately on the expiration or termination for any reason of this Agreement, provided that we shall be permitted to use your trademarks, trade names and logos in perpetuity for the purpose of identifying you as a past client (if appropriate).
13.7 You shall indemnify us from and against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other professional costs and expenses) suffered or incurred by us as a result of your use of infringement content on the Platform and/or breach of this Agreement.
14.1 "Confidential Information" means all information (whether written, oral or in some other form) disclosed to or obtained by one party (whether directly or indirectly) from the other (whether before or after the signing of this Agreement), including all information relating to that other's, or any of its group companies’, business, operations, systems, processes, products, trade secrets, know how, contracts, finances, plans, strategies or current, former or prospective clients, customers, partners or suppliers (together with copies made of any of the foregoing) and which information is marked as being confidential or might reasonably be assumed to be confidential.
14.2 Each party will:
(a) keep confidential all Confidential Information of the other party which it receives in connection with this Agreement;
(b) only use such Confidential Information as strictly necessary for the performance of, or exercise of its rights under, this Agreement;
(c) not disclose such Confidential Information to any third party (other than its professional advisers, officers, employees, agents, contractors and sub-contractors on a 'need to know' basis as strictly required for the purposes of this Agreement and subject to each such person being bound by an obligation of confidentiality equivalent to this clause 17); and
(d) promptly on request and, in any event, on termination of this Agreement (for whatever reason), return to the other party all materials (in whatever form) incorporating, embodying or recording any such Confidential Information in its possession or control and, if requested by the other party, certify in writing that it has done so.
14.3 Either party may disclose the other's Confidential Information to the extent required by law or by any court, tribunal, regulator, stock exchange or other officially regulated exchange or other authority with competent jurisdiction to order its disclosure (but only to the extent of such requirement).
14.4 The obligations in this Agreement do not apply to information which:
(a) is available to the public other than because of any breach of this Agreement;
(b) is, when it is supplied, already known to whoever it is disclosed to in circumstances in which they are not prevented from disclosing it to others; or
(c) is independently obtained by whoever it is disclosed to in circumstances in which they are not prevented from disclosing it to others.
15.1 For the purpose of this clause, the following definitions shall apply:
a) "EU Data Protection Laws" means all laws and regulations, including laws and regulations of the European Union, the European Economic Area, their member states and the United Kingdom, applicable to the processing of Personal Data under the Agreement, including (where applicable) the GDPR;
(b) "GDPR" means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (known as the General Data Protection Regulation);
(c) "Personal Data" means all data which is defined as ‘Personal Data’ in the EU Data Protection Laws and to which EU Data Protection Laws apply and which is provided by the Client to Play Verto Global Ltd, or accessed, stored or otherwise processed by Client in connection with the Services;
(d) "Personal Data Breach" means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Personal Data transmitted, stored or otherwise processed in connection with this Agreement;
(e) "processing", "data controller", "data subject" and "data processor" shall have the meanings ascribed to them in the EU Data Protection Laws; and
(f) "Supervisory Authority" means any competent regulatory authority responsible for monitoring the application of the EU Data Protection Laws, including but not limited to the UK Information Commissioner's Office.
15.2 The parties agree that unless otherwise agreed between the parties, both Play Verto Global Ltd and the Client will be considered data controllers of all applicable EU Data Protection Laws in respect of its performance and/or exercise of rights under this Agreement. If and to the extent, Play Verto Global Ltd is a data processor in relation to personal data collected under this Agreement, Play Verto Global Ltd shall comply with the applicable provisions of EU Data Protection Laws.
15.3 The type of Personal Data processed pursuant to this Agreement and the subject matter, duration, nature and purpose of the processing, and the categories of data subjects, are as described in clause 18.13 and as may be updated from time to time.
15.4 Each of the Client and Play Verto Global Ltd shall notify each other of an individual within its organisation authorised to respond from time to time to enquiries regarding the Personal Data, who may change from time to time, and each of the Client and Play Verto Global Ltd shall deal with such enquiries promptly.
15.5 As, prior to the provision of the Services, Play Verto Global Ltd does not have a direct relationship with the data subject, and in each case where consent is the lawful basis for processing Personal Data, the Client shall be solely responsible for obtaining the specific, informed, unambiguous and freely given consent of each data subject for the processing of their Personal Data by or on behalf of Play Verto Global Ltd unless otherwise agreed between the parties.
15.6 The parties shall cooperate with each other in the preparation of appropriate, clear, concise and easily accessible notifications in accordance with EU Data Protection Laws that provide transparency to data subjects.
15.7 The parties agree to provide reasonable assistance as is necessary to each other to enable each party to comply with any subject requests (whether in relation to access to Personal Data, rectification, restrictions on processing, erasure or portability) and to respond to any other queries or complaints from their customers ("Data Subject Request") in accordance with the EU Data Protection Laws.
15.8 The parties agree to respond to Data Subject Requests without undue delay and at the latest within one month and to give reasons to the relevant data subject(s) where the parties do not intend to comply with any such requests.
15.9 Each party is responsible for maintaining a record of Data Subject Requests received by each party, the decisions made and any information that was exchanged. Records must include copies of the request for information, details of the data accessed and shared and where relevant, notes of any meeting, correspondence or phone calls relating to the Data Subject Request.
15.10 Each party shall have in place appropriate technical and organisational measures to ensure a level of security appropriate to the risks that are presented by the processing of the Personal Data, in particular protection against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to Personal Data transmitted, stored or otherwise processed pursuant to this Agreement, including where appropriate data protection by default and/or by design measures.
15.11 For Personal Data where the parties both act as data controllers, the parties will provide reasonable assistance and reasonably cooperate with each other to assist with each party’s compliance with EU Data Protection Laws. Subject to obligations of confidentiality and policies on the disclosure of information, where a party has a concern that the other party has not complied with this Agreement, the parties agree to exchange information to ascertain the cause of such non-compliance and take reasonable steps to remediate.
15.12 With respect to any Personal Data Breach, the party who or the party whose data processors suffers such breach (“Data Breaching party”), without undue delay (but in no event later than 48 hours after becoming aware of the Personal Data Breach) agrees to (i) notify the other party (“Non-Data Breaching party”) of the Personal Data Breach and (ii) provide the Non-Data Breaching party with such details as the Non-Data Breaching party reasonably requires regarding the nature of the Personal Data Breach, any related investigations, the likely consequences, and any measures taken by the Data Breaching party to address the Personal Data Breach, and thereafter provide regular updates on these matters. Where the Non-Data Breaching party is a datacontroller, the Data Breaching party will co-operate reasonably with the Non-Data Breaching party including with any proposed notification to a Supervisory Authority and/or communication to a data subject where required by EU Data Protection Laws.
15.13 The personal data comprises of name, address, gender, age, sexuality, relationship status, education, Verto purchased and role in the organisation. The duration of the processing will be: until the earliest of (i) expiry/termination of this Agreement, or (ii) the date upon which processing is no longer necessary for the purposes of either party performing its obligations under this Agreement (to the extent applicable). The processing will comprise of the processing necessary to provide the Services pursuant to this Agreement and internal analytics used for it continuous improvement. The purpose of the processing is that it is necessary for the provision of the Services. Personal data may concern the following data subjects (iii) employees or contact persons of your company; and (iv) individuals authorized by you to use the Service.
16.1 This Agreement will last unless and until you terminate the agreement by disabling your account. You can do this at any time by clicking on "settings" and "delete account".
16.2 If you delete a Group and not your account, the remaining Play Verto Global Ltd can be used by you (rather than a Group).
16.3 We may, with or without prior notice, suspend and/or terminate any Service and/or your use of your account in the event that:
(a) you have breached any provision in this Agreement;
(b) you fail to pay any correctly billed fee when due; or
(c) you become insolvent or make composition with your creditors, or are subject to any event or proceedings which are equivalent or substantially similar under any applicable jurisdiction.
16.4 If you have breached this Agreement, we may take such action as we deem appropriate. Such a breach by you may result in our taking, with or without notice, all or any of the following actions:
(a) issue of a warning to you;
(b) immediate, temporary or permanent removal of any User Content submitted by you;
(c) immediate, temporary or permanent withdrawal of your right to use any Service;
(d) legal proceedings against you for reimbursement of all recoverable loss and damage resulting from the breach; and/or
(e) disclosure of all relevant information to law enforcement authorities as we reasonably feel is necessary.
16.5 The responses described above are not limited, and we may take any other action we deem appropriate.
16.6 Upon termination of any Service or your account, for any reason:
(a) all rights granted to you under this Agreement will immediately cease;
(b) you must promptly discontinue all use of the Services; and
(c) you must pay us all outstanding fees and amounts that you owe us.
16.7 You acknowledge that Play Verto Global Ltd may be obtained and sent to multiple individuals. As such, on termination, we will review any requests for reimbursement of Play Verto Global Ltd on a good faith basis. We reserve the right to charge an administrative fee for processing any termination requests.
16.8 Notwithstanding clause 19.7, on termination, unless you instruct us within 14 calendar days of termination to act otherwise ("Direction Period"), we will continue to spend Play Verto Global Ltd at an Individual's direction and you authorise us to exclusively rely on the instruction and direction of an Individual in respect of use of Play Verto Global Ltd. For the avoidance of doubt, once this Direction Period has expired, you may not be permitted to make further use or obtain reimbursement (subject to clause 16.7) of Play Verto Global Ltd.
16.9 Upon any termination, discontinuation or cancellation of Services or your account, all provisions of this Agreement which by their nature should survive will survive.
17.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for any other liability which may not be lawfully excluded or limited.
17.2 If we fail to comply with this Agreement, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable (i.e. loss of profit, loss of sales, turnover, revenue or business, loss of customers, contracts or opportunity, loss of or damage to goodwill, loss of anticipated savings, loss of any software or data, indirect, consequential or special loss) and arising out of or in relation to this Agreement.
17.3 Subject to clause 2.4, in the event that an Individual, to whom we have delegated our agency appointment (in accordance with clause 2.4), acts outside the scope of the appointment, Play Verto Global Ltd will not be liable for any loss or damage (including without limitation the costs of the Resource) arising out of the actions, or inactions, of such Individual.
17.4 Subject to this clause 17.1 and 17.2, our total liability arising out of or in relation to this Agreement or its subject matter shall be limited, in respect of each 12 month period calculated from the Effective Date (each a "Contract Year") to the total of all amounts payable by you to us under the Agreement during that Contract Year up until the date of the claim.
18.1 We may transfer our rights and obligations under these terms to another organisation. You need our consent to transfer your rights to someone else.
18.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
18.3 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
18.4 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
18.5 All notices and consents relating to this Agreement (but excluding any proceedings or other documents in any legal action) must be in writing. Notices must be sent to the address of the recipient set out on the signature page of this Agreement or otherwise notified by the relevant party in accordance with this Agreement. Notices shall be sent by hand, by first class recorded delivery or registered post or other form of certified or registered mail (and sent by air mail if posted to or from a place outside the United Kingdom), or email and shall be treated as having been delivered:(a) if sent by hand, when delivered;
(b) if sent by certified or registered mail, two days after the date of posting (or, if sent by air mail, seven days after the date of posting); and
(c) if sent by email, at close of business on the next working day after delivery to the recipient of the email.
This clause does not apply to the service of any proceedings or other documents in any legal action.
18.6 All variations to this Agreement must be agreed, set out in writing and signed on behalf of both parties before they take effect.
18.7 Except to the extent that this Agreement expressly provides otherwise, nothing in this Agreement shall or is intended to create a partnership or joint venture between the parties, constitute one party as agent of the other or give either party authority to make or enter into commitments, assume liabilities or pledge credit on behalf of the other party.
18.8 This Agreement, and all documents referred to herein, sets out all of the terms that have been agreed between the parties in relation to the subjects covered by it, and supersedes all previous agreements between the parties relating to such subjects. Provided always that nothing in this clause 18.8 will operate to limit or exclude any liability for fraud or fraudulent misrepresentation, no other representations or terms shall apply or form part of this Agreement and each party acknowledges that it has not been influenced to enter this Agreement by, and shall have no rights or remedies (other than for breach of contract) in respect of, anything the other party has said or done or committed to do, except as expressly recorded in this Agreement.
18.9 These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.